Qatar Airways Reviews

WORSE AIRLINE I HAVE EVER USED CLUELESS AND JUST MESS PASSENGERS ABOUT WARNING DONT USE THEM

Our first experience with Qatar and our luggage has been lost in Doha. I have it tagged so I can see it but Qatar airlines are impossible to contact. Tried their tracker called over 20 times and have emailed numerous addresses.

I was flying out with this airline my surname and first name was wrong way round, still they let me fly, on my way back with the same ticket they refused to let me fly and I had to book a separate ticket with someone else. Very bad experience would never use them again.

Best airline to book any sort of flight on. The experience is so easy and the website is friendly to navigate, plus if you are a student you get additional perks! Highly recommend booking flights with Qatar AND on their website only.

This is a jewel of an airline. I became a fan when they continued flying during the worst times of the pandemic, allowing me to reach my home country. They instituted a free and unlimited changes policy, and due to the various uncertainties of that time indeed I had to change my plans several times. Such cancellations were always simple (although sometimes not through the website but through phone) and the full refund arrived quickly and reliably. This policy is mostly still in effect, to my knowledge. The service on board is excellent, even in economy class. Business class in the QSuite is top notch, a dream. The fleet is one of the youngest. The baggage policy is usually generous (2x23kg). The experience is seamless, from the first contact with the ground staff to the end of the trip. What else can a traveller wish for?

Nice service if you know some people how they talk to him name Kamal is a great guy and good to talk to you is a great guy nice service

Have been trying to get a travel voucher sorted for a cancelled flight have been waiting six months have sent 20 plus emails phoned several times no response no resolution total nightmare.

Customer services promoted a link for bonus miles to transfer from Amex into their new Avois programme. It did not work, Amex new nothing about it and when I asked Qatar customer services to investigate they took enough time to say the offer has now ended ! That's was it , no explanation, apology. Like Ryanair, if everything goes well they are fine - just do not expect anything a normal person would describe as good customer service when it does not.

It's been 7 months of trying to get a refund, I have sent all the documentation, and still no refund. Qatar canceled the return flight and no date was offered to me that worked and I requested to cancel the entire flight. Between Expedia and Qatar, nobody is taking responsibility for the matter. Expedia states they are awaiting a response from Qatar, when I call Qatar they say that Expedia should initiate a request for the refund by reponing the case with them. I call Expedia and they say they have requested a refund and opened the case with Qatar. But how is it possible this has all been supposed done and yet I am sitting here 7 months later with no refund? This is so wrong and not okay. I have spent endless money on calls to both Qatar and Expedia with no real assistance, each customer service agent fails to read all the documents I have sent.

Do not book with Qatar airways!
I had a confirmed booking from Europe to Bangkok late in June 2022, total flight time 15 hours, expected to arrive in Bangkok at 14.15 the next day. But the Doha to Bangkok flight was "resceduled" by Qatar on short notice, resulting in a 5 hour delay, actually arriving in BKK at 19.10
Consequently I missed my conecting flight in BKK and had to spend the night in a hotel, resulting in damage for flight change, taxi and hotel of about 300 euro.
The Waiting Time in Doha was terrible 8 hours. No assistance or help from Ground Stuff WHATSOEVER:. No food, no sleeping facilities (lounge) or refreshments offered, even if there are plenty of lounges and restaurants at the airport. They just sent me from one counter to the next. Wherever you try to lay down, they will chase you away.
To my Call for Help and/or Compensation ground stuff' final answer always is the "qatar homepage" where you can type in your grievances and probably nobody will ever read or answer.
Indeed I never even got an answer to my complaint and Compensation Claim.
I will try to avoid Qatar as best I can in the future.

they are not half as good, as they make you believe with all their advertising. Constant flight and route changes and rebookings, constant airplane changes, lousy ( i mean really lousy) customer service. The food may be good, all else is unreliable and you have to ask yourself, if you want to eat good and angry or if you want to eat maybe not so good, but not angry. To me the last is more important

I have 11 phone calls with 11 different agents and over 9 hours spent so far with customer service with no resolution. I was issued a voucher to use within a 2-year time window due to the pandemic. When finally ready to use it, I called Qatar customer service to make the booking over the phone because their website would not recognize the voucher they issued me. I received the booking confirmation and was informed I would receive my ticket in my email within 6 hours but I never did. Over a series of phone calls explaining my situation over and over to a new agent each time, I was told the booking was not confirmed and it was canceled, they were handing my case off to their investigations team and I would receive a call within 48 hours, then 72 hours, then a week, and another week. Over a month has passed and still no resolution. The voucher has now expired and I am unsure if I will receive the value of what I paid for my original flight. I have attempted to get a resolution through the channel of email, but they never even acknowledged my email. Worst service ever.

Flight delayed resulted in missed connection in Doha. My partner and I were put on the next flight and separate seats, disregarding the fact i paid £130 for our seats with extra legroom. Then our baggage got lost. My partner recovered his suitcase after 1 day. For me it is day 3 and still awaiting ANY information.

Forget ringing any line - no one pick this up. And if you are lucky then they will give you another phone number which will be radio silent. Also, forget about using chat function - no one there will help you. What is more - they will just simply ignore you (there is one agent Sylvia which i connected a few times and they decided simply keep me on the chat without any response.

My advice? - if you can AVOID LIKE A PLAGUE. This is a complete shambles. Whilst I understand bags can be mishandled, customer service is non-existent in Qatar Airways. They give zero f's about you and your baggage.

Received great customer service from Katarzyna id is 116060. She is very helpful and polite, she answered all my answers and solved my queries. I am very happy with customer service received from her.

This airline used to be good, recently used this airline for a long journey , awful service,
croissants was served, flat as pancake and as hard as stone and I am not exaggerating.......
Wooden cutleries....
awful food....
Never again